We have mentioned a number of this in an in advance article. However, I can not pressure sturdy sufficient how critical that is with the creation of a brand new product. I might endorse sending your contact man or woman for each new product to the manufacturing facility for a visit. They ought to tour the meeting line, take notes, pics, and collect part numbers to apply as manuals until the manuals are available. They ought to additionally communicate to the employees on the line to find out about any tough regions or troubles they may be experiencing.
Now you have a robust contact man or woman who will know who to touch and will have the maximum impact whilst a amendment is needed.
Try no longer to continually send the same individual, make sure that every of the technicians enjoy as a minimum one ride to the factory. If the most effective character that is journeying the manufacturing facility is the instructor or manager, then you may have handiest one contact and a huge hazard that issues will be dismissed or comments not on time because of different urgent tasks. The technician is the one who is running at the trouble and could have the maximum knowledge approximately the problem. The manufacturing unit can even concentrate more frequently to the individual that is experiencing the trouble than 2d hand information.
The in advance you could have a person worried in a new product, the higher, get the leap on the new records and keep the lead with the records in order that the rest of the human beings inside the employer will recognize who to come to after they want help.
Discuss with the manufacturing facility about a time body for all problems to be said to the manufacturing facility. At the start of a new product the factory will welcome all records, later they’ll need simplest the problems that have high numbers. Don’t be the susceptible hyperlink and fail to file issues. If your corporation has more than one provider center, one hassle from you can suggest serval reports business enterprise huge.
Keeping it Simple
Long reviews and reporting paperwork appearance stunning. However, they can be time eating and discouraging for a person who enjoys working on issues. The liaison touch character must describe the hassle in their own words and offer tips for the correction when feasible. E-mail would be the quality manner of remarks, except the return of parts is required. Pictures with the e-mails are high-quality. A image is really worth a thousand words, with the cost of digital cameras now beneath the $100 mark, each technician must have one on the geared up on their bench.
I advocate one that does not require software and works like an outside drive, images can then be really copied to the e-mails and shared. Vivitar has the ViviCam, a three-mega pixel digital digital camera that is very small and calls for simplest a USB port, and no software program. It can even be used as a camcorder while connected to a pc. Great for documenting even the repairs, more approximately this later.
I advise retaining all of the repair paper paintings short and simple, test the time being spent on paper work and coming into computer records by means of the technician, you can find that greater than 1/2 in their time is spent at the office work. Automate whenever viable, and avoid having to enter any statistics extra than once.
Replace or Repair?
When every new product becomes available, you must conduct time studies at the disassembly and reassembly of each component and meeting. Compare the fee of this time with the fee of the meeting or subassembly to set guide strains for repairing or replacing a element.
You can use this time observe as a hands on schooling consultation letting every technician take part and sharing beliefs on the fine manner to put off the elements. I could allow every person take it aside and positioned it back collectively once more. This may be the best schooling they may get. After the first individual has finished the task, let them train the subsequent man or woman, that way every can be exposed to the info of the equipment twice. And by way of speaking a person thru the methods the learning might be strengthened in addition to short cuts found.
Review those guide traces sometimes and make certain that pietro lombardi cello everyone has a copy and knows why a replacement may be made in preference to a repair. Remember that a technician will normally lean in the direction of making the repair for the amusement of it.
After operating in service for 23 years with Eastman Kodak Company as a provider individual, technical guide and training professional, observed by means of some other 13 years operating for other groups in the provider subject, I even have decided to percentage my beliefs on improving the provider branch. I would like to thank Jack Ingram, my supervisor at Eastman Kodak Company for the encouragement and steerage till his retirement. I could additionally want to thank Barco Projection Systems and all the superb employees that worked with me for the ultimate seven years earlier than I retired.